Return & Refund Policy
At Gravity Builds, we aim to ensure that you are fully satisfied with your purchase. If, for any reason, you need to return goods, please review the following guidelines.
Returning Goods
- Return Window: Goods can be returned within 28 days of the delivery date.
- Return Request: Returns will only be accepted after submitting a return request via email and receiving approval from Gravity Builds. Email info@gravitybuilds.co.uk to initiate your return request
- Return Form: Once approved, you will be provided with a return form. The form must be filled out and included with the returned goods. If using a courier, ensure the return form is sealed within the package.
Note: If goods are returned without following the request process, the return may be lost or misplaced, and no refund will be granted.
28-Day Policy
- Returns are accepted within 28 days from the delivery date.
- If the goods are received after 28 days, the return will not be eligible for a refund. In such cases, the rejected goods will remain in our warehouse for the customer to arrange collection via courier.
Condition of Goods
- Eligibility: To be eligible for a return, the goods must be unused and in new condition. They must remain in their original, unopened packaging with all parts included.
- Rejected Goods: Gravity Builds reserves the right to reject any goods that show signs of use, damage, or wear. Goods in used condition, including those with cosmetic damage, will not qualify for a refund.
Rejected goods will be stored in our warehouse, and customers will need to arrange for a courier to collect them.
Return Shipping
- Responsibility: Customers are responsible for return shipping costs, which are non-refundable.
- Shipping Requirements: All returns must include tracking and full insurance to cover any potential damage during transit. Gravity Builds is not responsible for damage or loss of goods during return shipping.
Refund Time Scale
- Inspection: Once your return is received and inspected, we will notify you via email whether your refund request has been approved or rejected.
- Refund Processing: Approved refunds will be issued back to the original method of payment. This process typically takes 5-7 business days.
Submitting a Return Request
To start the return process, email info@gravitybuilds.co.uk. To speed up processing, please include a detailed explanation of your return reason. Allow up to 72 hours for a response from our team.
Restocking Fee
Restocking Fee: A 10% restocking fee will be applied to all returned items.