At Gravity Builds, we're committed to delivering your decking as quickly as possible.
Once your order is placed, we immediately begin processing and organizing it within our delivery network. We'll assign your order to the most efficient delivery route to ensure it reaches you promptly.
Delivery Method
Depending on the size and nature of your order, your item(s) will either be delivered by one of our dedicated drivers or through a trusted courier service. Please see the details below for more information.
Delivery Restrictions
Unfortunately, we are currently only able to deliver to UK mainland due to the high costs associated with delivering to offshore islands. However, we would still love to serve you! If you are located outside the UK mainland, we offer the following options:
- We can deliver to an address of your choice on the UK mainland, where you can arrange further delivery to your location.
- Alternatively, you are welcome to collect the goods from us directly.
Composite Decking Boards / Full Kit Orders
- Delivery Timeframe:
Delivery is typically between 3–7 working days from the day of ordering, but it may occasionally be quicker. Refer to the table above for estimated lead times during busy periods. If you have a large order and require quicker delivery, please contact us and we'll do our best to accommodate your needs. We’re always happy to help! - Delivery Notification:
Once your order is ready, you’ll receive an email notification at least 1 working day before delivery. If the assigned delivery day isn't convenient, please contact us as soon as possible, and we will try to reschedule for the following week. - Delivery Hours:
Deliveries occur between 7 am and 8 pm on the scheduled day. Our driver will contact you via telephone at least one hour prior to delivery. - Delivery Vehicle & Access:
Our decking will be delivered using 3.5T Sprinter vans or a flatbed van. Please ensure there is suitable access to your property before placing your order. Gravity Builds cannot be held responsible for deliveries that cannot be completed due to lack of access. - Unloading Assistance::
We require someone to be present to assist with unloading. If you have a preferred location where the decking should be placed, let us know in advance. For curbside delivery, make sure there is adequate space for the van to unload and that you provide assistance to the driver. Once delivered, we cannot accept responsibility for any loss or damage to the decking.
Joists, Corner Trim & Fascia Board Orders
- Delivery Options:
Smaller items such as corner trims or fascia boards (measuring 2.2m) can be posted via Parcelforce, with delivery usually taking 3–5 working days. Larger orders may be delivered by our own van fleet. - Delivery Costs:
The cost of delivery is based on the size and weight of your order, calculated at checkout. If you’ve ordered decking alongside corner trims or fascia boards, all items will be delivered together to ensure convenience.
Fastener Only Orders
- Next-Day Delivery:
Smaller items such as fasteners will be delivered by DPD service.
Sample Pack Orders
- Free Delivery:
Sample packs are also delivered via DPD tracked service, with free shipping included.
Customer Delivery Instructions
- When checking out, you may leave additional delivery instructions. While our drivers and contracted drivers may not always be able to meet these requests, we will pass them along.
Delayed Deliveries
- In rare circumstances, such as a delivery vehicle breakdown, your delivery may be delayed. In such cases, we will do everything possible to deliver on the same day. If not, we will promptly reschedule and notify you of the updated delivery date.