At Gravity Builds, we strive to provide the highest quality of service. However, if you find yourself dissatisfied with any aspect of our services, we encourage you to reach out to our Customer Service team first. We will do our best to resolve your issue promptly.
If you are not satisfied with the response you receive, you may escalate your complaint to a director using the procedure outlined below.
How to Submit a Complaint
- Initial Contact: Contact our Customer Service team to report your issue. We aim to resolve your concerns quickly, but please be aware that some issues may take longer to address.
- Escalation: If you remain dissatisfied with the resolution provided by Customer Service, you can escalate your complaint to a director.
- Email Submission: Write a detailed description of your complaint, including any relevant evidence (e.g., photos, order numbers) and send it to info@gravitybuilds.co.uk.
- Include Your Details: Ensure you include your name, contact information, and order details in your email.
Response Time
- A director will respond to your complaint within 28 days of receiving your email.
- We may request further information to assist with your complaint or, if sufficient information is provided, we may offer a final resolution.
We’re Here to Help
We value your feedback and are committed to addressing your concerns. Your satisfaction is important to us, and we will work diligently to resolve any issues you may have.